Board of Directors
Cindy Bratkowski was Pacific Blue Cross’ Sr. Vice President, Information Technology and Client Services until she retired in April 2015. In Cindy’s dual role, she was responsible for both technological and business process improvement initiatives at Pacific Blue Cross/ BC Life. Cindy’s leadership empowered people to push beyond the ordinary, resulting in superior service for Pacific Blue Cross members and awards of excellence in customer service for both the organization and various contact centre representatives. Cindy trained as a registered nurse before moving to British Columbia to major in Psychology and Communications at Simon Fraser University. For over 25 years Cindy has been helping organizations in various industries including newspaper, tourism and insurance, deliver exceptional service. Cindy’s Board experience includes President of the BC Contact Centre Association, BCIT Contact Centre Advisory Council; Executive Director, CIO Association of Canada and Contact Centre Canada. She was also a founding board member of the Community Against Preventable Injuries.